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Job Details

Associate Product Specialist

Company name
Global Payments Inc.

Charlotte, NC

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Job Description
Summary:Job Description SummaryThe Product Specialist tests, configures, and troubleshoots the XPIENT Solutions’ suite of products. A Product Specialist is a professional occupation that combines customer support and technical skills to design and promote a product for an organization. A Product Specialist is involved with a product's entire life cycle--from inception and construction to delivery. The product specialist is the go-to person for any questions related to their specialized product or market. The position can and will require travel. This position reports to the Product Manager. Job Details: Major Areas of Responsibility Product Testing Product Configuration Product Documentation Provide Customer Support Product Training Specific Responsibilities of the Job: Interact, liaise, and communicate status updates through development cycles. Thoroughly test software releases and contribute to strategic product planning. Investigate reported software Bugs and provide technical analysis and other details to development. Stay abreast of industry issues and requirements. Provide pre-sales support including assisting in feature testing, configuration, customer presentations, meetings, high level design reviews. Create and/or maintain demonstration and test environments. Write user stories that support requested feature functionality representing multiple user personas. Qualifications: Technically, the candidate would be: Proficient with SQL (Sybase, Oracle, SQL Server, SQLite) and/or other relational database systems. Possess a working knowledge of Web Services and surrounding technologies – HTML, XML, SOAP Experience with .NET Familiar with Scripting Languages – specifically Powershell and VBScript. Familiar with Enterprise-level reporting and Data Warehousing. Knowledgeable of core virtualization concepts, specifically VMWare Education and Experience: A College Degree is preferred but not required. Experience working in a software testing and support position. Restaurant experience is a plus. We are an EOE F/M/D/V.  Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Company info

Global Payments Inc.
Website :

Company Profile
With a relentless commitment to "go above and beyond” for our customers rooted in our corporate values, we seek to ensure all of our payment processing services meet the demanding needs of business today and set the standards for tomorrow. With every transaction, with every service, with every product and every system, Global Payments builds trust in every transaction.

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