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.Net Production Support Lead

Company name

Plano, TX

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Genesis10 is currently seeking a .Net Production Support Lead with our client in the financial industry in their Plano, TX location. This is a 6 month contract to hire position.


Seeking a.Net Production Support Lead


Supports and maintains software enterprise applications that support business units or supporting functions

Participates in the design, development and implementation of complex applications, often using new technologies

Serves as a fully seasoned/proficient technical resource

May collaborate with external programmers to coordinate delivery of software application

Routine accountability is for technical knowledge and capabilities

Works under minimal supervision, with general guidance from more seasoned consultants

Position includes managing all support and maintenance for the presentation as well as middle tier components, including but not limited to business process flow, UI and other support components handled within the Online Production Support team

Creates and maintains system, functional and reference documentation

Will be expected to identify possible production failure scenarios, triages incident and defect tickets, and communicates effectively with development and internal business operations teams

Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas

Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills

Works on problems of minimal-moderate scope where root cause analysis requires a review of identifiable factors from logs, traces, and other recorded data

Position warrants working after office hours/weekends on need basis


Requires 5 years experience working in distributed/ 3-tier model applications

Hands on experience with SSIS/SSRS, Net Framework, ASP.Net, C#

Very Good Analytical and problem solving skills

Able to communicate well in the triage calls and with broader team meetings

Knowledge of Relational Database and should be proficient in writing SQL Queries

Should be able to analyze and troubleshoot Production issues

Good understanding of WCF/ WPF

Knowledge of various transport protocols such as SFTP, SOAP/HTTPS

Strong analytical skills and OOPS concepts

Working knowledge of Ajax, JavaScript, jQuery, xml

Adopt unit testing methodologies; enforce code quality using coding standards defined

Experience supporting enterprise level software applications

Ability to maintain documentation and knowledge repository

Desired Skills:

Being part of IT Application support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues

Prior technology experience in the retail banking industry and/or retail wealth management is a big plus

Prior experience working with an Agile-based development team.

AutoSYS experience a plus

Knowledge of Monitoring tools like Splunk, Introscope, Site watch, Gomez or similar tools

Knowledge of Incident Tracking, Change orders, Remedy, Source Code repository tools

Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at Genesis10 is an Equal Opportunity Employer, M/F/D/V”

Company info

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Company Profile
Genesis10 is a professional technology services firm providing staffing, workforce optimization and domestic outsourcing solutions. Genesis10 is dedicated to developing, nurturing, and deploying talent to help organizations implement business and technology initiatives cost-effectively. We help our clients accelerate growth programs and drive innovation for their customers. Genesis10 serves over 150 clients including blue chip Fortune 100 enterprises and privately-held high growth companies in sectors such as financial services, healthcare, communications, energy, transportation, consumer goods, and technology. Headquartered in New York, Genesis10 has sales and recruiting offices throughout North America, and six domestic delivery centers.

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